Player Health
To this affect, the Casino of the Rockies and the St. Eugene Golf Resort & Casino will:
- Create a healthy Player's Culture which is the core of our Customer Care
- Provide our guests with tools and resources to ensure a positive gaming experience
- Provide assistance to guests experiencing difficulties
- Promote health gambling behaviours
Our staff members are trained to appriporiately respond to "red flag" gambling behaviour and to assist customers seeking to self-exclude through a Gamebreak.
Game Sense Info Centre
The Casino of the Rockies’ GameSense Info Centre, often staffed by a GameSense Advisor, can be found on your left side as you enter the casino. Gamesense Advisor's are specialists that educate curious player's on how to play the games, the odds of the winning and losing, and how to balance their time and budget while gambling. A Gamesense Advisor can also provide information about a Game Break to those who are considering taking a break from gambling.
Game Break
Game Break Program
The Game Break program offers the opportunity to voluntarily and confidentially take a break from gambling facilities and online gambling.
Game Break can help support you if:
Gambling is putting stress on your finances, health, or relationships
Stopping or taking an extended break from gambling will help you feel more in control
You want help to commit to changing your gambling habits
The length of your break can be for six months, one year, two years or three years. Once you have registered Game Break, your self-exclusion begins right away for the time period selected and cannot be changed.
How do I enroll?
1. Physical Location
Visit any casino or community gaming centre and have government-issued photo ID ready. A GameSense Advisor or staff member will guide you through the enrolment process and have your photo taken.
2. Virtual Enrolment
Complete your enrolment through a video call. A GameSense Advisor will guide you through the enrolment process and have your photo taken.
Request an Appointment Today
To enrol now, call 1-866-815-0222 and press “3” or access our LiveChat at the bottom of this page, available from 8am to 1am.
3. Online Self-Enrolment
Log in to your PlayNow account on PlayNow.com or the BCLC Lotto! app. In your account menu, go to “Take Break” and the on-screen instructions will guide you through the process.
Gambling Support BC
If your're feeling overwhelmed by Gambling, whether it's you or someone you care about, we've got your back. Our team offers free education, support services, and treatment programs to anyone who needs it. Whether you need a listening ear or expert guidance, we're just a click away.
Reach out online or call our 24/7 multilingual Gambling Support Line toll-free at 1-888-795-6111.
